Shipping policy

Dear customer, we process your order within 24  hours of placing it.
After that there is a processing time of 1 to 3 business days for your order to be shipped.

Shipping methods:

After receiving the confirmation of the order by email, you will receive another message after a number of days when your order has been processed and it is about to be shipped. All Sohuuav.

products come from our warehouse located abroad, so there may be a delay in shipments, the duration of the shipment depends on the shipping carriers.
Please contact us if you have not received An update that your package arrived in Israel within 20 business days of receiving the tracking number and we will look into the issue in depth.

When filling out the order details, we do not take responsibility for non-delivery due to an error in the customer's details,
such as an incorrect address, incorrect and/or unavailable phone number, etc.

Number of orders for the same customer details
If you have made more than one order in a period of up to 3 business days, we will try to consolidate your order into one order.

Orders of unusual size and weight
If you placed an order with a number of items, we may split your order, and this is to avoid customs costs and additional costs for packages of unusual size and weight.

Package arrival Your package
will arrive at a nearby pick-up point or an Israel Post office close to your place of residence. 

Orders to the customer's home
When ordering to the customer's home, the customer must specify all the required details (full address, building number, floor and apartment) in a correct and complete manner including a correct phone number. We do not take responsibility for a package that is not delivered to the customer's door due to entering incomplete or incorrect details.
If a customer has approved leaving the package near his door or anywhere else, and the package is stolen/lost or did not reach the customer for any reason, the customer is solely responsible.

Failure to collect a package
Unfortunately, we cannot be held responsible for failure to collect a package by the customer. Also, if the customer did not collect the package, we are unable to make a refund and/or exchange, until the item is sent back to us by the customer. Customer

-branded packaging and boxes
Dear, branded boxes are sent according to their availability in stock. If there is no stock for these boxes, the package will be sent to you in standard postal packaging.

Important note: due to a new strain of corona, unexpected closures in China and the increase in fuel prices, delays in delivery times may occur. We apologize for the inconvenience And thank you for your understanding and patience.

If you encounter problems with orders or delivery
, please contact us via the email address sohuuav@gmail.com and we will answer you as soon as possible.